Belgravia Carpetcleaning Terms and Conditions
These terms and conditions set out the basis on which Belgravia Carpetcleaning provides domestic and commercial cleaning services in the UK. By making a booking, confirming an appointment, or allowing our team to begin work, the customer agrees to these terms. Please read them carefully before placing an order for carpet cleaning services, upholstery care, rug treatment, stain removal, or related cleaning work. These terms are intended to be clear, fair, and practical, while reflecting common UK service standards and consumer expectations.
In these conditions, references to “we,” “us,” and “our” mean Belgravia Carpetcleaning, and references to “you” or “the customer” mean the person or organisation booking the service. A booking may be made for a private household, landlord, tenant, letting agent, office, or other business premises. Where a person makes a booking on behalf of another party, that person confirms they have authority to do so and that the other party will be bound by these terms.
These terms apply to all services we provide, including but not limited to carpet cleaning, stain treatment, deodorising, upholstery cleaning, rug cleaning, spot treatment, and any associated inspection, preparation, or post-cleaning advice. They do not limit any rights you may have under UK consumer law that cannot be excluded by contract. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force.
Booking process begins when you request a quotation, schedule a visit, or ask us to reserve a service slot. Quotes may be provided after you share information about the item or area to be cleaned, including room size, material type, level of soiling, stain concerns, access restrictions, and any special requirements. We may ask for photographs or a site visit before confirming the price or recommended treatment. Any quote given is based on the information supplied and may be revised if the actual conditions differ materially from the details provided.
Once a quote is accepted, we may issue a written confirmation by message, email, or another agreed method. A booking is not guaranteed until it has been confirmed by us. We reserve the right to decline or postpone a booking where the service requested is unsuitable, unsafe, outside our service scope, or where the premises are inaccessible. You are responsible for ensuring there is safe access to the property, suitable parking where relevant, and a working supply of water and electricity if required for the job.
Before work begins, you should remove fragile items, valuables, and personal belongings from the areas to be cleaned. While we will take reasonable care, we are not responsible for the removal, storage, or relocation of delicate possessions unless this has been expressly agreed in writing. If the items to be cleaned contain signs of pre-existing wear, shrinkage, dye instability, hidden damage, or odour issues, you must tell us in advance so we can assess whether the treatment is appropriate.
Payments must be made in accordance with the price agreed at the time of booking or as otherwise confirmed in writing. Unless stated differently, prices are quoted in pounds sterling and may be subject to VAT where applicable. We may require a deposit for larger bookings, specialist treatments, or scheduled commercial work. Any deposit requested secures the appointment and may be non-refundable where stated, particularly if resources, equipment, or staff have been reserved for your booking.
Payment is due on completion of the service unless we agree another arrangement in advance. We accept common payment methods as notified at the time of booking or on completion of the job. If payment is not made when due, we may suspend further work, charge reasonable late-payment costs where permitted by law, and recover any costs incurred in pursuing unpaid sums. You agree that any chargeback or payment dispute must first be raised with us in good faith so that we may investigate the issue promptly.
Where a service is priced on an estimated basis, the final charge may differ if the actual time, labour, or materials required exceed the estimate due to factors not reasonably known at the time of booking. Examples include unexpected staining, extensive soiling, restricted access, additional treatment requests, or the need to apply specialist cleaning methods. We will always try to inform you in advance if the scope changes significantly. Belgravia Carpetcleaning will not increase a price without a valid reason connected to the job.
Cancellation and rescheduling rules are designed to be fair to both parties. If you need to cancel or move your appointment, please give as much notice as possible. If cancellation occurs within a short period before the scheduled time, we may retain the deposit or charge a reasonable cancellation fee to cover lost time and preparation costs. The exact fee may depend on the type of service, travel arrangements, equipment booked, and whether materials have already been ordered or set aside.
If we must cancel or reschedule due to illness, severe weather, equipment failure, safety concerns, or another event outside our reasonable control, we will aim to offer a new appointment as soon as practical. We will not be liable for indirect losses arising from a cancellation, such as inconvenience, missed rental handovers, or business interruption, provided we have acted reasonably. If you fail to provide access at the agreed time, or the property is not ready for cleaning, this may be treated as a late cancellation or wasted visit.
Where a booking involves multiple rooms or a substantial property, partial completion may occur if some areas are unfit for treatment, inaccessible, or present hazards beyond our control. In such cases, we may still charge for the completed portion of the work and any preparatory labour already undertaken. Any request to pause and return later may be treated as a new booking, subject to availability. Carpet cleaning appointments are often scheduled tightly, so timely notice is important.
Service standards and customer responsibilities
We will provide the service with reasonable skill and care, using methods and products that are generally appropriate for the surface or item identified. However, cleaning outcomes can vary depending on fabric type, age, wear, previous treatments, weather conditions, and the nature of the stains or damage. No cleaning process can guarantee complete removal of every mark, odour, or contaminant, especially where damage has become permanent or has penetrated deep into fibres or backing materials.
You are responsible for notifying us of any known issues, including hidden damage, loose seams, colour transfer risks, water sensitivity, moth activity, mould, or previous cleaning attempts. You should also tell us if the property contains vulnerable materials, antique rugs, delicate upholstery, or any item requiring special handling. If we consider a requested treatment unsuitable or likely to cause damage, we may refuse to carry it out or may ask you to sign a disclaimer confirming that you wish to proceed despite the risk.
We may need to move light furniture as part of the service, but we are not obliged to move heavy, fixed, electrical, or high-value items unless this has been agreed beforehand. Customers should ensure that the area is safe to work in and that children, pets, and unauthorised persons are kept away from equipment and damp surfaces. After cleaning, the customer is responsible for allowing appropriate drying time and for protecting the treated area from immediate use where advised.
Liability
We accept liability for direct loss or damage caused by our negligence, subject to the limitations set out in these terms and any rights you have under law. Our responsibility is limited to the reasonable cost of repair or replacement, taking account of age, condition, and fair wear and tear. We do not accept liability for pre-existing damage, defects that were present before the service, or issues that arise because of inaccurate information provided by the customer.
To the fullest extent permitted by law, we are not liable for indirect or consequential losses, including loss of profit, loss of rental income, loss of business, or loss arising from delay. We also do not accept responsibility for damage caused by unsuitable materials, unstable dyes, hidden defects, poor installation, water ingress, or the natural limitations of cleaning certain fabrics and surfaces. Where a surface is inherently risky, our decision to attempt cleaning does not amount to a guarantee of outcome.
If you believe damage has occurred, you must notify us as soon as reasonably possible and in any event within a reasonable time after completion of the service. You should allow us the opportunity to inspect the issue before any repair, replacement, or further cleaning is carried out by a third party. Failure to do so may affect our ability to investigate the matter fairly. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded under UK law.
Waste regulations and disposal
We operate in accordance with applicable UK waste regulations and environmental obligations. Any waste generated during the service, including packaging, used consumables, and minor cleaning residue, will be handled responsibly. Where the service involves the removal of contaminated materials, wastewater, or other waste streams, we may only dispose of them where permitted by law and in a manner consistent with environmental and health and safety requirements.
The customer must not ask us to remove or dispose of hazardous waste unless this has been specifically agreed in advance and is lawful to do so. Hazardous materials may include substances such as asbestos-containing debris, biohazards, sharp objects, chemicals, or heavily contaminated items that require specialist handling. If such materials are discovered during a service, we may stop work immediately and request that the area be made safe before continuing. Any delay, additional cost, or specialist disposal requirement may be charged separately if it arises from conditions not disclosed before the booking.
We may also refuse to handle waste where doing so could create a risk to health, the environment, or our employees. You remain responsible for ensuring that the property is suitably prepared and that any prohibited items are removed in advance. Where residue, wastewater, or packaging must be taken away, we will choose disposal or recycling methods that are reasonably appropriate and lawful. Belgravia Carpetcleaning reserves the right to decline any instruction that would breach environmental rules or local waste handling requirements.
Force majeure and general provisions
We will not be in breach of these terms if performance is delayed or prevented by events outside our reasonable control. Such events may include severe weather, flooding, fire, pandemic restrictions, transport disruption, strikes, acts of government, utility failure, or equipment shortages caused by supply chain interruptions. In those circumstances, our obligations will be suspended for the duration of the event, and we will take reasonable steps to rearrange the booking where possible.
No failure or delay in enforcing any provision of these terms will be treated as a waiver of our rights. If any provision is found invalid or unenforceable, it will be modified to the minimum extent necessary so that it becomes enforceable, and the rest of the terms will remain effective. These terms represent the entire agreement between you and us in relation to the service, unless supplemented by a written agreement signed or confirmed by both parties. Any variation must be agreed in writing.
You may not assign your rights or obligations under these terms without our written consent. We may assign, subcontract, or transfer our obligations where necessary to deliver the service efficiently, provided this does not reduce the standard of care owed to you. Any subcontractor we use will be expected to follow equivalent service standards and comply with applicable legal obligations. The headings in these terms are for convenience only and do not affect interpretation.
Governing law and jurisdiction are important for any service agreement in the UK. These terms and any dispute or claim arising from them, including non-contractual disputes or claims, shall be governed by and interpreted in accordance with the laws of England and Wales. If you are a consumer and your home is in another part of the UK, you may also benefit from any mandatory rights that apply in your jurisdiction. The courts of England and Wales shall have exclusive jurisdiction, unless applicable consumer protection law requires otherwise.
If a dispute arises, both parties should first try to resolve it informally and in good faith. We encourage customers to raise concerns promptly so that we can inspect the issue, review the circumstances, and propose a fair remedy where appropriate. Any claim should be supported by relevant details, such as the date of service, the area cleaned, photographs if available, and a brief description of the concern. This helps ensure matters are addressed efficiently and proportionately.
By proceeding with a booking, you confirm that you have read, understood, and agreed to these terms and conditions. These conditions apply to all Belgravia Carpetcleaning services unless we agree otherwise in writing. They are designed to provide a balanced framework for service delivery, payment, cancellations, liability, and lawful disposal practices, while keeping the arrangement straightforward and transparent for both parties.
